Answering Healthcare’s Digital Front Door with HIPAA-Compliant Online Chat
Watch the recording!
Key Learnings
Today’s healthcare environment and workforce is different than it has ever been before. Provider organizations are challenged to balance day-to-day operations efficiently with managing consumer expectations of having convenient and easy access to care.
In this webinar, we will discuss the benefits of an online chat solution that helps staff better manage patient inquiries through collaborative and streamlined digital conversations with patients. Attendees will learn how one provider organization leveraged Dash Chat within their contact center to easily communicate digitally with patients, which improved new patient acquisition, reduced administrative burden and more.
Speakers |
||
| Janine Rierson Director of Contact Center Operations EmergeOrtho |
Lundi McNamara Patient Support Manager EmergeOrtho |
Gina Todisco Director of Product Management Relatient |
Relatient's Story
Relatient® began in 2012 as a start-up in Nashville, TN with a mission to change the way consumers access the healthcare system. Traditionally, the methods provider groups used for patient engagement, scheduling, and intake were well intentioned, but ineffective because they overlooked a key element: the patient.
To further our mission, in 2021 we merged with Radix Health, the leading patient scheduling technology company, and brought together the best of both companies to release Dash® by Relatient. We’ve continued developing better ways to simplify how patients access the care they need, and we’re just getting started.
Consumerism is changing healthcare. The question is, how will your organization meet that change? We’re here to help. We are Relatient.